Last updated: 21/07/2025
This privacy notice explains how we collect, use, and protect your personal data when you visit our website www.andreaasmith.com or interact with us in any way.
By using our site and providing your personal data, you confirm that you are over the age of 13.
Legal entity: Andrea A Smith, trading as Stress Coach London
Email: hello@andreaasmith.com
Postal address: 4 Kings Avenue, Tongham, Surrey, GU10 1AU
We are the data controller and responsible for your personal data (referred to as “we”, “us” or “our” in this notice).
Please contact us if your personal information changes, so we can keep our records accurate.
“Personal data” means any information that can identify you as an individual. We may collect and process the following types:
Includes emails, messages, form submissions, or social media interactions.
Purpose: To respond, keep records, and manage any legal claims.
Legal basis: Legitimate interests.
Includes name, contact details, billing/shipping information, purchase history, and payment information.
Purpose: To deliver products/services and maintain records.
Legal basis: Performance of a contract.
Includes how you use our website/services, and any content you submit online.
Purpose: Website operation, content delivery, backups, and administration.
Legal basis: Legitimate interests.
Includes your IP address, browser type, time zone, page interactions, and device identifiers.
Source: Cookies and analytics tools.
Purpose: Website analytics, security, functionality, and advertising performance.
Legal basis: Legitimate interests.
Includes preferences for receiving marketing, email communications, and interaction with promotions.
Purpose: To conduct promotions and deliver relevant ads.
Legal basis: Consent or legitimate interests.
We may combine User, Customer, Technical, and Marketing Data to deliver relevant content or ads and assess their performance.
We do not intentionally collect any sensitive personal data such as health, race, religion, political opinions, sexual orientation, or criminal history.
If we need to collect data by law or under a contract and you don’t provide it, we may not be able to perform the contract and may cancel the product/service (we’ll notify you if this happens).
We do not make any automated decisions that have a legal or significant effect on you.
If this changes, we will inform you and explain your rights.
Directly: When you fill out forms, send emails, or purchase services
Automatically: Through cookies and analytics tools (see below)
From third parties: e.g. Google Analytics, Facebook, or data providers
Our website uses cookies and similar technologies to enhance your experience, track usage, and personalize content and ads.
We use:
Strictly necessary cookies (essential for the site to function)
Performance cookies (to analyze traffic)
Targeting cookies (e.g. Facebook Pixel, Google Ads)
You will see a cookie banner when you visit our site asking for consent to use non-essential cookies.
👉 See our Cookie Policy for full details.
We may send you marketing emails if:
You are an existing customer and haven’t opted out
You provided consent
You can unsubscribe at any time by clicking the link in our emails or by contacting hello@andreaasmith.com.
We will never share your data with third parties for their own marketing without your express consent.
We may share your data with:
Service providers (IT, payment processing, etc.)
Professional advisors (legal, financial, etc.)
Regulatory bodies, if required by law
Parties to whom we sell, merge, or transfer our business
All third parties are required to keep your data secure and use it only as instructed.
If your data is transferred outside the UK or EEA (e.g. to providers like Google or Facebook in the U.S.):
We ensure appropriate safeguards are in place (e.g. adequacy decisions or Standard Contractual Clauses)
You may request details of these safeguards by contacting us
We have implemented security measures to protect your personal data from accidental loss, misuse, or unauthorized access.
Only those with a business need-to-know can access it, and they must keep it confidential.
In case of a data breach, we will notify you and relevant regulators as legally required.
We retain your personal data only as long as needed for the purpose collected, including legal, tax, or reporting obligations.
For example:
Customer data is retained for 6 years for tax/accounting
Anonymised data may be used indefinitely for research/statistics
You have the right to:
Request access to your data
Ask for correction or deletion
Restrict or object to processing
Request transfer (data portability)
Withdraw consent at any time
👉 Learn more about your rights at: https://ico.org.uk/your-data-matters
To exercise any of these rights, contact us at hello@andreaasmith.com.
You will not be charged unless your request is clearly unfounded, excessive, or repetitive.
We may ask for ID to confirm your identity before processing your request.
If you’re not satisfied with how we handle your data, you can complain to:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
However, we’d appreciate the opportunity to resolve your concerns first — contact us at hello@andreaasmith.com.
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and you should read their policies separately.
We may update this privacy notice from time to time. Please check this page occasionally to ensure you are happy with any changes.
